Return Policy

We always do our best to help you make the best selections, but we understand that sometimes you may change your mind. Wrabyn accepts returns on regular-priced items that meet the following requirements:

The regular-priced items must be in brand-new, sellable condition, unworn, unwashed, and in original packaging with tags still attached. Please note also that a refund is not guaranteed if the merchandise is found to be damaged, missing, or showing signs of wear. The following items are final sale and not eligible for returns or exchanges— no exceptions: sale items, trunk show items, intimates/lingerie, swimwear, cosmetics (skincare, makeup), apothecary, hair items, hats, or earrings.

FOR IN-STORE PURCHASE

  • Returns must comply with the return requirements listed above
  • Returns within 7 days of purchase are eligible for a refund to the original form of payment
  • Returns after 7 days of purchase are eligible for store credit only
  • Returns are not accepted after 14 days of purchase

FOR ONLINE ORDERS

  • Full-priced items purchased online may be returned within 10 days of receipt by mail for a full refund
  • Your return must be postmarked no later than 10 days after the receipt of your order
  • Original shipping charges are non-refundable. Damaged or worn merchandise may not qualify for a refund, items must meet return requirements listed above
  • There is a flat $10 fee for shipping charges on exchanges and returns, you can request a label via our website or email us for more information.

FOR SALE ITEMS

  • Sale items are not eligible for any returns or exchanges. All sale items are considered FINAL SALE.
  • Trunk show sales and flash sales are also NOT eligible for return.

HOLIDAY RETURN POLICY

All holiday gifts must be returned in-store by January 11th. This policy goes into effect as of November 18th. All gifts must comply with product quality guidelines and will be refunded as store credit, which does not expire and can be used online and in-store. Sale items are still final sale, and no returns will be accepted after January 11th without exception.


REFUNDS

All eligible returns will be issued in United States dollars (USD) and credited to the original payment method within 7 business days of processing at our store, minus store credit or gift card amounts used to place the original order. Store credit or gift card amounts will go back on your account as store credit. Items received as a “Gift” are eligible for store credit only, provided they comply with the above requirements.

RETURN SHIPPING

We do not refund shipping costs. If you need assistance with your return label, we are happy to send one via email and will charge a flat $10 fee. Please allow up to 7 business days for your package to arrive back to our store.

EXCHANGES

For Online Orders: If you wish to try a different item or size, please contact us at hello@wrabyn.com, and your stylist can suggest alternate styles or sizes. We will work with you to return the current item and send out your replacement. If that doesn't work, you will receive a refund for the returned merchandise as soon as it is processed, pending its eligibility.

PRICE ADJUSTMENTS & PRICE MATCHING

Purchases made before sale markdowns are not eligible for a price adjustment. Promotional discounts cannot be applied to a “Sale” purchase. Promotional codes must be applied at the time of checkout and cannot be retroactively applied.

LATE RETURNS

Late returns are not accepted for refund, exchange or store credit. No exceptions.

FAULTY GOODS

All merchandise is quality-inspected before shipment. If you find a product to be defective, please notify us immediately. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 14 days of purchase. Please note that damages as a result of wear and tear are not considered to be faulty. Whenever possible, we offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it with the same product in the same size, subject to availability. You will receive a refund if the item cannot be repaired or replaced.